This Complaints Handling course will teach your staff how to handle complaints, whether they’re handled in person, over the phone, through social media, through letters, or through reviews. Also, they will learn to identify the primary reasons for complaints, how to respond appropriately to a range of situations, and how to handle complaints effectively.
The course is appropriate for anyone who has to deal with complaints as part of their job duties. Customer service teams, letting agencies and property agents, retail environments, and restaurants are all included in this category.
In this course you will learn about:
Understand the primary reasons for complaints
How to handle complaints over the phone, via email, via letter, through social media, or based on a review
Investigating complaints in a timely and effective manner
A variety of situations and how to respond appropriately
Implementing and reviewing complaints handling procedures
This course is delivered and completed online, using a Learning Management Platform (LMS). Each learner will receive their own log in details, which means that you can track progress individually.
The assessment for this course is an online multiple choice knowledge review.
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.
The course takes approximately 1-2 hours to complete.
This Complaints Handling course will teach your staff how to handle complaints, whether they’re handled in person, over the phone, through social media, through letters, or through reviews. Also, they will learn to identify the primary reasons for complaints, how to respond appropriately to a range of situations, and how to handle complaints effectively.
If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.
Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.
– 10+ courses = 10% discount
– 50+ courses = 20% discount
– 100+ courses = 30% discount
– 400+ courses = 40% discount
If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.
To purchase this course, simply:
Once you have made payment:
Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.
If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase.
There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).
If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).
Please keep in mind the following exclusions:
This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.
Once you have made payment:
Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.
Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.
Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.
Quantity | Discount | Per Item Price |
---|---|---|
1-9 | 0% | £20.00 |
10-49 | 10% | £18.00 |
50-99 | 20% | £16.00 |
100-399 | 30% | £14.00 |
400-499 | 40% | £12.00 |
Sign up today & receive a discount on your first course
We will keep you up to date with the latest news, updates and discounts.