Soft Skills

Customer Service Skills

£20.00

If you are buying multiple courses, you can qualify for a discounted rate as shown below:

Quantity	Discount	Per Item Price
1-9	0%	£20.00
10-49	10%	£18.00
50-99	20%	£16.00
100-399	30%	£14.00
400-499	40%	£12.00

For 500+ courses, please contact our helpful and friendly team on 0333 444 1302 to learn about our exclusive rates.

Home / Courses / Soft Skills / Customer Service Skills

Course Overview: Customer Service Skills

The customer service team is often the face of your company; they represent your company on the front lines. Provide them with amazing interpersonal skills and great service so that they represent your company well. In the end, you want your customers to have a positive first impression of your company.

Who is the Customer Service Skills course for?

Anyone working in customer service, at all levels of employment, who wishes to improve their service skills should take this course. It includes professions dealing directly with customers over the phone, by email, social media, or via live chat. Some examples include, but are not limited to:

Administration of education
Receptionists, administrative assistants, and front-of-house staff
Call centre workers

Course Content

In this course you will learn about:

Defining your customers
The customer’s needs
A good communication system

Positively promoting the company’s image
Skills in customer service
Calling with confidence and efficiency
Taking messages
Techniques for listening and speaking

Image of a learner enjoying Learn Q courses

Key benefits of our training

Accredited - meaning our courses deliver what they promise
Ensures your company is compliant with best practice, with regulations and with legislation
Nationally recognised
Consistent message meaning all employees get the same information
Saves time - can be studied any time and place on any device – convenient and easy to access
Concise messaging conveys exactly what students need to know in the shortest timespan
Saves money compared to classroom training / 121 training or many of our competitors
Scalable pricing with discounts for bulk purchases

Course Format

This course is delivered and completed online, using a Learning Management Platform (LMS). Each learner will receive their own log in details, which means that you can track progress individually.

How do the assessments work?

The assessment for this course is an online multiple choice knowledge review.

Course Accreditation

This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.

Duration

The course takes approximately 1-2 hours to complete.

What are the aims of this course?

Through this course, you will gain a deeper understanding of customer needs and how to communicate effectively with them.

Bulk Buy Discounts

If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.

Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.

– 10+ courses = 10% discount

– 50+ courses = 20% discount

– 100+ courses = 30% discount

– 400+ courses = 40% discount

If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.

To purchase this course, simply:

Click the ‘add to basket’ button
Then complete the checkout process in your basket (your basket can be accessed by clicking the icon at the top of the page.

Once you have made payment:

You will receive a confirmation of your purchase via an automatic email, plus your buyer account log in credentials for use with any future purchases
A member of our team will contact you for the full names and email addresses of all candidates

A learner profile will be set up for each candidate on our Learning Management System (LMS)

Learners will be enrolled in the course(s) that you have purchased.

Certificates are downloadable directly from the course as soon as candidates have completed them.

Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.

If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase.

There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).

If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).

Please keep in mind the following exclusions:

In the case of an internal incident- if there has been an incident within your business where an employee, a customer or a client has been injured then this then means that it is important to refresh all colleagues with the relevant training to minimise the chance of it happening again.
In the case of an external incident- if there has been an incident outside of your business, but within your industry then this could be a time to refresh relevant training. Of course, this will only be applicable if the incident is severe, and you think that it poses a risk to your business and those who work within it and those who are clients. At the very least, it is going to be worthwhile refreshing their Health and Safety training.
If a process changes- if an internal process has changed, then it is going to be a good time to refresh any training that relates to this process. Particularly if you feel that it might impact what has been previously learnt.
If you bring in new equipment- if you introduce new equipment, you should provide training that is relevant to this change. Even if the change is slight; after all, prevention is always better than cure.
If there has been a change in the environment- if you move premises or have some changes made to where you work, then you will need to think about some of the training. This includes COSHH and Health and Safety.

This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.

Once you have made payment:

A member of our team will contact you for the full names and email addresses of all candidates

A learner profile will be set up for each candidate on our Learning Management System (LMS)

Learners will be enrolled in the course(s) that you have purchased.

Candidates can use the details in the credentials email to access the Learning Management System (LMS) where the course(s) will be available in their profile

If you experience any difficulties, please email us at admin@learnq.co.uk

Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.

Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.

Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.

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Questions? Contact our helpful and friendly team.

From the Learn Q Community

What our customers think

Great team, very professional and friendly

Great team, very professional and friendly. Course is very helpful and professionally made. Team always available and helpful. Strongly recommended to all.

Karolina Benton

I am very pleased with my experience with LearnQual

I am very pleased with my experience with LearnQual and will certainly recommend it to anyone hoping to start their career in community interpreting. I started learning from the material provided and also participated in the live sessions and both were incredibly well prepared and gave me the confidence to book my exam. The Admin Team is extremely efficient, patient and supportive. Thank you for all your expertise and kindness and wish you all the best for the future!

Małgorzata Pasieka

Fun and helpful seminars

Teacher was very helpful during the seminars, it was so much fun attending the seminars. Staff are very helpful, they always call you back straight away when ever you call them. I am sooo happy I've done this course with Learnqual.

Melek Demir

My business has taken off successfully

I ain't no words to express my gratitude to learnqual and the whole team for helping me to achieve my CI level 3 Cerificate. Now and after working hard along with all different agencies on a full time role all across the UK I can tell that my business as such just took off very successfully. Thanks so much.

Luis De Los Rios

I would highly recommend LearnQual to everyone

I would highly recommend LearnQual to everyone who's thinking of becoming an interpreter !

Agnes M

Such a good course

Such a good course. I’m so glad I did it!

Cathy R

The course is really helpful

The course is really helpful and great tutorials. I highly recommend it you if you wish to understand skills and steps of interpreting career. Thank you very much for this opportunity.

Zhaleh Gholami

Excellent

Excellent communication,, well explained , after exam would love to continue further education will Learnqual.

Katarzyna Derbis

Great course

This is a great course and its clarify every subjects relate to doing interpreting. I recommend it to everyone wants to have level 3 community interpreting. Thanks again.

Shahen Reb

We love LearnQual!

LearnQual were absolutely amazing. The team were really friendly and helpful, the tutor was very patient and thorough during the webinars and the information has been drilled into my head! I just had my first interpreting job and all the information/techniques were useful. I highly recommend this company to study interpreting as they cater for all abilities and genuinely care.

Kejsi

Great experience

I must say it was an absolute pleasure to participate. The course and the exam were so well prepared. Everything was clear and straightforward. It is a lot of work, but the structure of the course is so thorough and so helpful. From the moment I applied to the moment I passed my exam, the team has been so helpful and supportive. It is the first time since I came to the UK (and I have done many courses), that I enjoyed a course this much! I recommend it! A big THANK YOU to everyone at LearnQual 😊

Carla B

Helpful and understanding

I would especially like to thank Rob and Joanna for all their help and understanding and explaining everything so well and also replying as soon as possible to any questions that I had to inquire about. LearnQual are a fantastic team.

Sultana Choudhury

Professional and very helpful

Professional and very helpful 👌

Naser Naser

Very Good Course- Highly Recommended

It is a very good course you can learn a lot and I'll highly recommend it

Shahla Naderi

Highly Recommended Course

Really enjoyed the course. Well organised, flexible and packed with full of practical knowledge, skills and techniques.

G Tedros

Really good communication

Really good communication Course is great Really happy I joined!!

Zahava Smith

Professional and passionate

All the team is very helpful and kind, the tutor is very professional and the passion for what he does is very clear. The course is very good and enjoyable, I can recommend it without any hesitation. Also it's great that you can study and then take the exam separately when you feel ready.

Laura Vecchio

Loads of insight and support.

The staff are very helpful and accommodating. Loads of insight and support. I am very happy with the service and high level of great customer service! Thank you, Alina

Alina C

Very good course

Very good course

Vanya Shishkova

Great service

Great service

Aras Ismael

A very comprehensive and thoroughly enjoyable course

A very comprehensive and thoroughly enjoyable course, lots of information to digest and very pleasantly delivered by the host . Many thanks

Martin Stoker

Brilliant Teacher brilliant course

Brilliant Teacher brilliant course I like it so much He is make things easier for us Looking forward when I finish level 3 I will book it with you guys again to do level 6

Haider Ali

Very helpful n understanding

Very helpful n understanding

Sultana Choudhury

Really good communication

Really good communication Course is great Really happy I joined!!

Zahava Smith

One of the best courses ever!

One of the best courses ever! Delivered with such a positive attitude and professionalism. It is a real pleasure to listen and get involved! Rob and Joanna are so friendly and dedicated. Thank you and hope to keep in touch as you are so lovely! 😊

Laura Albu

Excellent Course

Excellent course and the tutor is fantastic. Worth of every Penny.

R Namri

Highly recommended

Sincere thanks to the LearnQual team for helping me achieve my goal. Their offering appealed to me for two reasons: 1) the relatively low cost; 2) the option to do this entirely online. Our tutor Ayub was absolutely brilliant and it was lovely to meet my course-mates every week.

Kayee Julie Meck

Excellent course

Excellent course

Shahla Naderi

A huge thank you

Thanks to LearnQual my dream of becoming an interpreter came true. I benefited from an exceptional course, an attentive tutor, full of experiences who gave me the strategies and tips that allowed me to pass my exam at the first attempt. Thanks again and again to LearnQual for your GREAT JOB.

Francine Claudelle

The teachers are thorough ....

The teachers are thorough and clear and there is a depth of information that preps you for the exam.

Vi

Easy Website to use

Easy website to use. Very useful information about mock exam papers. Helped me to pass the exam first time.

Minu Sahins

Glad I went with LearnQual!

Highly recommended, professionals, easy approachable and helpful. Love that fact I was given detailed feedback of my exam to see points I need to work on in future. Good luck to these who starting courses with Learnqual!

Mrs L.G

The course was extremely useful and interesting

The course was extremely useful and interesting, particularly the last 3 sessions

Chrystelle Napolitano

I so happy I did Level 3 Interpreting course with LearnQual

I managed to gain my qualifications within 4 weeks and started to work next day as passed exam. 5 stars and THANK YOU!

Mrs L.G.

Very easy and helpful

It was very easy and helpful to get the answer l want, to be honest all the explainations were very cleared to understand.

Khopet Marcelle Amantcho

Amazing program

Amazing program, really flexible, coudn’t ask for a better way to educate myself!

Katarzyna Derbis

EXCELLENT!!

EXCELLENT!!

Jose Nikissa

Best choice I've ever made - TOP LearnQual-ITY!

You are amazing at what you do! Your passion and dedication is beyond words! Thank you ever so much!

Mateusz

Great team

Great team. Great support. Promptitude in answering and offering support. "A" team.

Bogdan Cesananu

The course was great

The course was great, good organising and delivering. The instructor was professional and knowledgeable.

Farah

Appreciate

More than you expect

Tayseer Abdelsalam

Great Service

Great Service

Etleva Gashi

The explanation is thorough and clear

The explanation is thorough and clear. Very professional done, very happy about the introduction of the course.

Maria-Jose Garcia-Hernandez

Happy with the service

Everything was perfect , regular and accurate , my tutor (Rob) also was always available for all questions and being very helpful in addition with Comparing of other institutions very fair and flexible price!

Benyamin

Interpreting course

So far great experience, tutor and everybody else is really nice, webinars aren't boring and those 2 hours actually flies by and I feel like I'm already learning more. Highly recommend! 🙂

Kate

The course is well prepared

The course is well prepared, lots of useful tips on the training related with interpreting. The staff is very polite and helpful, explaining step by step of the course. Allows to pay with instalments which is very helpful. Provided with workbook and glossary.

Emilia Kushi

Amazing course full of useful content

The way this course is taught by learbQual is very convenient and can be done at my own pace. Overall I would recommend this course at LearnQual to any one who is interested in becoming an interpreter.

Sam

Helpful and professional support

The advisors and tutors are very helpful and professional at all times – I would recomend them.

Isabella

Level 3 Interpreting Course

This course is so flexible and the tutor is so helpful with the online classes and following information regarding reflecting and homework. No coursework like many other courses and only when you feel ready and prepared you book your exam. 100% Recommended

Customer

very good 10/10

very good 10/10

Jaber Ali Mohamed

Satisfaction

I am satisfied with the service of this company and always kind and helpful staff to help with any question or coming issue.

Martina Kovalova

This course is a must-have!

This course is a must-have! I could do the course and exam online, the teacher have done a wonderful job keeping the lessons flowing. As a result I improved my language and I passed the exam. I have chosen LearnQual and it haven't disappointed. Many thanks for your support!

Natalia Szady

Excellent quality and value

I am really surprised that for such a low price (compared to other providers) I received such a good quality product. In depth webinars, that have answered all my questions about interpreting and really helped me to prepare for and pass my exam.

Agnieszka Krawiec

Highly recommended

Very pleased and happy with the course. Would like to thank Rob, (tutor) for always being helpful and available. Highly recommending LearnQual.

Shlova

5 star

The reason why I have rated Learnqual as 5 star is that its courses are accredited by OFQUAL.

Duncan Wiafe Kusi

Excellent course tutor.

Excellent course tutor.

R Malik

Very great company

Very great company, I have referred two friend of mine to learn from learn qual, very good support, however it is hard work to study for the exam. Thanks A lot,

Szilvia Oczela

Happy with your service

Happy with your service

Nima Khatibzaedh Davani

Great online webinars and fantastic tutors

Great online webinars and fantastic tutors. Ive learnt a lot during the course and everyone was supportive and friendly. Highly recommended course.

Angelika Kowalczyk

Great tutor and course

Maria, our tutor, was extremely professional and patient. If you attend the online classes and do all the assignments, you will definitely learn a lot. I would definitely recommend this course to anyone who is thinking of becoming an interpreter in the future.

Ann

Great course

I found the course to be thorough, with relevant content and elucidative. The tutor (Maria) made sure that our needs were met, in a relaxed environment. All in all the course was useful as it was enjoyable. I recommend.

Claudia

Exceeded expectations

From my initial enquiries, through to the actual course, I absolutely recommend LearnQual. My Tutor, Rob, with his clear explanations certainly exceeded my expectations. The package I went for also includes mock exams prior to the actual exams so may well help me identify any areas I am weak on. Thank you

Afsana Boate

It is one of the best courses on the market

It is one of the best courses on the market. The lecturer Rob is very professional and nice! As well the customer service very helpful and efficient. Thank you for a wonderful experience. I really enjoyed it! Laura

Laura Albu

Level 3

I am really happy with way the course is taught, ahd information and content of tue course. I have learned soo much about interpreting and been a professional interpreter. I would advice going with Learnqual as they make you feel quite confident in what you do by tue end of the course.

Sam Benyene

Fantastic course

Fantastic course and very friendly staffs. A lot of useful resources available online to get the qualification quickly. I have managed to get level 3 of interprering within 4 weeks

Mohammad

The support is oustanding. Really useful qualification

The level of customer service, admin, tutors and is beyond high. And the learning material and webinars get you ready to work. I advise getting the pack with mock tests and exam tips. The 1-2-1 session helped me as well to pass. And now, I am about to start working as an Interpreter. Thanks!

Tania Rodriguez Jimenez

It was a great experience and helpful…

It was a great experience and helpful course. I highly recommend it to anyone who wants to improve his knowledge about interpreting. Thank you very much LearnQual 🌺🌺

ZHALEH GHOLAMI

I must say I am very impressed with...

I must say I am very impressed with LearnQual and their course. The instruction and teaching from Rob was nothing short of excellent. E eruthjh was explained in great detail and everything is there to enable you to feel fully prepared and ready for the exam. LearnQual were very easy to communicate with and whenever I had a query they were happy to help. I would definitely recommend them to anyone wanting to study to become an interpreter.

Zubair