To purchase this course, simply:

1. Click the ‘add to basket’ button
2. Then complete the checkout process in your basket (your basket can be accessed by clicking the icon at the top of the page). 

Once you have completed the checkout:

• You will receive a confirmation of your purchase via an automatic email
• A learner profile will be set up for each candidate on our Learning Management System (LMS)
• Certificates are downloadable directly from the course as soon as candidates have completed them.

Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.

If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase. 

There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).

If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).

Please keep in mind the following exclusions:

• In the case of an internal incident- if there has been an incident within your business where an employee, a customer or a client has been injured then this then means that it is important to refresh all colleagues with the relevant training to minimise the chance of it happening again. 
• In the case of an external incident- if there has been an incident outside of your business, but within your industry then this could be a time to refresh relevant training. Of course, this will only be applicable if the incident is severe, and you think that it poses a risk to your business and those who work within it and those who are clients. At the very least, it is going to be worthwhile refreshing their Health and Safety training. 
• If a process changes- if an internal process has changed, then it is going to be a good time to refresh any training that relates to this process. Particularly if you feel that it might impact what has been previously learnt.
• If you bring in new equipment- if you introduce new equipment, you should provide training that is relevant to this change. Even if the change is slight; after all, prevention is always better than cure. 
• If there has been a change in the environment- if you move premises or have some changes made to where you work, then you will need to think about some of the training. This includes COSHH and Health and Safety.

This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.

Once you have completed checkout:

• A learner profile will be set up for each candidate on our Learning Management System (LMS)

• Learners will be enrolled in the course(s) that you have acquired. 

• Candidates can use the details they set up to access the Learning Management System (LMS) where the course(s) will be available in their profile

• If you experience any difficulties, please email us at admin@learnq.co.uk

Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.

Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.

Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.