Employee appraisals are vital to your staff’s productivity and, therefore, to your business’s value for money. If you fail to track employee appraisals, you may miss warning signs that could negatively impact your company. Appraisals are crucial to a staff member’s progress and performance.
The course is designed for managers responsible for performing end-of-year performance reviews. By taking the course, you can learn how to handle difficult conversations and poor performance, as well as make appraisals motivating and meaningful for your best performers.
In this course you will learn about:
This course is delivered and completed online, using a Learning Management Platform (LMS). Each learner will receive their own log in details, which means that you can track progress individually.
The assessment for this course is an online multiple choice knowledge review.
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.
The courses takes approximately 1-2 hours to complete.
This course is designed to help you learn how to perform appraisals, along with the relevant legislation.
If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.
Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.
– 10+ courses = 10% discount
– 50+ courses = 20% discount
– 100+ courses = 30% discount
– 400+ courses = 40% discount
If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.
To purchase this course, simply:
Once you have made payment:
Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.
If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase.
There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).
If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).
Please keep in mind the following exclusions:
This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.
Once you have made payment:
Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.
Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.
Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.
Quantity | Discount | Per Item Price |
---|---|---|
10-49 | 10% | £18.00 incl. VAT |
50-99 | 20% | £16.00 incl. VAT |
100-399 | 30% | £14.00 incl. VAT |
400-499 | 40% | £12.00 incl. VAT |
Learn Q is based near Leeds, in West Yorkshire.
All our courses are online, so you can access Learn Q’s training from anywhere in the UK or abroad.
You can see more about our company on our ‘About’ page by clicking here, with links to our qualifications on the UK government qualification regulator including the Level 3 Certificate in Community Interpreting.
You can also find our registered company, Learnqual Ltd, on companies house (the government register of registered UK companies).
And see our reviews from students here on Trustpilot.
Online courses can be accessed on the internet, with any device, at any time. Courses can be self-led or assisted by tutors and assessors.
One of the first things to consider is whether your course is self-paced or if it features scheduled learning with workshops and online classes. To get the best results, a course must fit around you, your work and your lifestyle.
If you have a busy schedule or want to fit in your learning at a time that suits you, a self-led course may be best option. On the other hand, if you need a little more structure in your learning, a tutor-led course may be the best choice.
To choose the option that is right for you, click on the course information to read more. If you would like some help from our team, please contact us. We are here to help.
One of the first things that you should do when you come across an angry customer is to ensure you remain calm. The customer might be irate but you should avoid getting irate with them while you should keep a calm tone that helps to ease their concerns. Then you should focus on listening to their issue and ensuring them that you understand and will seek out a solution.
To be a good customer service representative, it makes sense to undertake the right training and obtain the relevant qualifications. This will help to give you the skills and understanding that will enable you to become a good customer service representative. You will also need to communicate effectively and clearly while also understanding the needs and expectations of customers when they are making a complaint or have a problem. Empathy is especially important and you should also make sure that you put the needs of the customer first. This is where the right training and qualifications can make a difference.
While the salary can range between roles and employers, the average salary for a customer service consultant is £20,207.
Customer service is a job that comes with a number of challenges but due to the way in which you can help customers, it can prove very rewarding. There are opportunities available to further your career by moving into management roles too. Customers expect a certain level of service and so, when you successfully solve their problems and provide them with the help they require, it can make the role extremely fulfilling and rewarding. It is a job that can offer a lot of satisfaction and the opportunity to work in many different areas.
It requires a certain level of skill and understanding to deliver a high level of customer service. It is not a role that can be done by everyone and so, it is a skill that you can learn but also a skill that comes from your personality and desire to help others. There is a lot of information that you need to retain and learn when delivering customer service while you also have to be able to understand body language while communicating clearly and concisely. This will ensure that the customer feels as though their concerns are being listened to.
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