Investing in your employees’ interview skills will ensure that your company sees a return on investment. Consistently hiring the wrong people would ultimately cost the business more money.
This course is designed for anyone who manages recruitment processes at their workplace. Employees must comply with all legal requirements, as well as conduct fair and focused evaluations and develop good interview questions.
In this course you will learn how to:
This course is delivered and completed online, using a Learning Management Platform (LMS). Each learner will receive their own log in details, which means that you can track progress individually.
The assessment for this course is an online multiple choice knowledge review.
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.
The course takes approximately 1-2 hours to complete.
As well as increasing your knowledge of applicable laws and regulations, this course aims to enhance your interview skills and recruitment knowledge.
If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.
Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.
– 10+ courses = 10% discount
– 50+ courses = 20% discount
– 100+ courses = 30% discount
– 400+ courses = 40% discount
If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.
To purchase this course, simply:
Once you have made payment:
Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.
If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase.
There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).
If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).
Please keep in mind the following exclusions:
This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.
Once you have made payment:
Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.
Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.
Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.
Quantity | Discount | Per Item Price |
---|---|---|
10-49 | 10% | £18.00 incl. VAT |
50-99 | 20% | £16.00 incl. VAT |
100-399 | 30% | £14.00 incl. VAT |
400-499 | 40% | £12.00 incl. VAT |
To be a good customer service representative, it makes sense to undertake the right training and obtain the relevant qualifications. This will help to give you the skills and understanding that will enable you to become a good customer service representative. You will also need to communicate effectively and clearly while also understanding the needs and expectations of customers when they are making a complaint or have a problem. Empathy is especially important and you should also make sure that you put the needs of the customer first. This is where the right training and qualifications can make a difference.
There are several ways in which you can begin a career in customer service. The first is to undertake a training course in order to obtain the relevant knowledge and skills that allow you to pursue a career. You can also take up a role in customer service while studying as this will enable you to get hands-on experience while learning at the same time.
In order to train for great customer service it is important that you have the right skills and knowledge. While some of this can be learned on the job, certain qualifications will give you the training required to improve the way in which you deliver customer service. Therefore, you will be able to learn about managing customers and their expectations, dealing with sales and negotiations too. With the right qualifications, you can improve the way in which you deal with customers and the way in which you deliver customer service.
One of the first things that you should do when you come across an angry customer is to ensure you remain calm. The customer might be irate but you should avoid getting irate with them while you should keep a calm tone that helps to ease their concerns. Then you should focus on listening to their issue and ensuring them that you understand and will seek out a solution.
Our customer service courses can be covered in as little as less than an hour, ensuring you have all the relevant skills and knowledge needed to deliver customer service. The course will help you to understand the importance of good customer service, the different elements of it and how to meet the needs of the customer. Furthermore, you will understand more about communication and how to handle complaints professionally. All of this will help you to improve your understanding and skills in relation to customer service.
Fortunately, there are many different roles available in customer service that enable you to work different hours. It is possible to work full time which is commonly 40 hours per week or you can work part-time which means that you can work shorter hours during the day or on weekends.
It requires a certain level of skill and understanding to deliver a high level of customer service. It is not a role that can be done by everyone and so, it is a skill that you can learn but also a skill that comes from your personality and desire to help others. There is a lot of information that you need to retain and learn when delivering customer service while you also have to be able to understand body language while communicating clearly and concisely. This will ensure that the customer feels as though their concerns are being listened to.
It is possible that a role in customer service can prove stressful as it can be a fast-paced environment due to the expectations of customers. However, the role is one that can be left behind once you finish your working hours unlike other jobs. The only stress associated with the job is being able to find a solution to problems that customers face. However, with the right experience and knowledge it is possible to look at the role as one that is fulfilling as opposed to stressful.
An NVQ is not directly a degree but once you reach a certain NVQ level, it is the equivalent of an undergraduate degree. NVQ level 6 is the equivalent of an undergraduate degree while an NVQ level 7 is the equivalent of a master’s degree. However, an NVQ is a separate qualification on its own and is not considered a degree.
In order to deliver a high level of customer service, it is important that individuals have three vital qualities. The ability to communicate effectively is hugely important as that allows you to speak with the customer. Having the ability to listen is also important as that makes it possible to understand the concerns of the client. Finally, you will need to be able to solve problems by finding effective solutions as this is the main element of delivering customer service successfully.
There are many qualities that are required to provide customer service. However, the most important five qualities that an individual must possess includes:
Every individual that works in customer service will do everything possible to perfect their skills. However, everyone will have some weaknesses although these should be looked on as strengths that need improving. One of the main issues is not being able to listen intently to customers although being unable to find a solution is also another issue that customer service representatives might face.
Customer service courses will vary but they all provide insight into what is required to become competent when delivering customer service. The courses will ensure that you can access the right qualifications across a range of areas which can include negotiation, handling complaints, sales skills and customer services skills. This will give you the ability to understand what customer service is, why it is important and how you can provide an exceptional level of customer service. It will help you to understand the importance of communication, adapting to certain situations and meeting the expectations of customers.
There are many different examples of good customer service but the main example is one whereby a customer service representative has listened to the concerns of the client, regardless of how small or big they might be. The aim is to listen and communicate effectively, ensuring that the client feels as though they are being taken seriously.
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