You will learn how to plan and conduct a productive meeting through this course.
This course is perfect for those who desire to improve their technical skills and get a head start on their careers. The course is open to managers who lack formal qualifications or are new to the field. The Team Management package is also suitable for those who want to gain an in-depth understanding of this subject, stay current, and advance their career.
In this course you will learn about:
This course is delivered and completed online, using a Learning Management Platform (LMS). Each learner will receive their own log in details, which means that you can track progress individually.
The assessment for this course is an online multiple choice knowledge review.
This course is CPD accredited, meaning that the time spent will count toward each learner’s Continual Professional Development quota.
The course takes approximately 50 minutes to complete.
You will learn how to plan and conduct a productive meeting through this course.
If you have a larger number of employees that you need to train, or an ongoing requirement, you can save money by purchasing courses from us in bulk.
Our bulk offers can apply to any of our CPD courses, or any combination that you choose. We can also put together specialist packages to suit your individual requirements and budget.
– 10+ courses = 10% discount
– 50+ courses = 20% discount
– 100+ courses = 30% discount
– 400+ courses = 40% discount
If you are an enterprise customer with a requirement for 500+ courses, please contact the team so that we can make bespoke arrangements, including a dedicated account manager and the possibility of combining our Learning Management System creation services with your courses so that you have a dedicated portal where your employees can access your courses.
To purchase this course, simply:
Once you have made payment:
Certificates are available for download in the Learning Management System (LMS) immediately upon completion of the course including passing any knowledge review, or you can access it at a later date.
If you are ordering multiple courses, and someone in your organisation would like a master account where all learner’s certificates can be accessed, please let us know by emailing admin@learnq.co.uk after you have completed your purchase.
There is no expiry date for this certificate, however you may want to refresh the course periodically. The timescale for a refresh depends on the type of course that is being taken and the nature of your business. Ideally, the refresh regularity should be based on a thorough risk assessment of your business and tailored to the unique needs of your organisation and customers (if you are unsure how to complete a risk assessment, you can learn more by completing our Risk Assessment Awareness course).
If you are looking for a general rule for refresh training, every 12-18 months is good practice for the courses that Learn Q offer (we will also email you a reminder when you approach the recommended refresh date).
Please keep in mind the following exclusions:
This is an ‘entry level’ course, meaning there are no barriers for entry. You do not need any prior learning, qualifications or certificates to take this course and it is suitable for all.
Once you have made payment:
Learn Q courses are available online, 24 hours per day 365 days per year so candidates can log in anytime, anywhere and complete them at their convenience. Ideal for those with busy schedules or shift workers.
Courses can be accessed and completed from any device with an internet connection, including desktop, laptop, tablet or mobile.
Candidates do not have to complete the course in one sitting. The Learning Management System (LMS) will remember progress so if a candidate wants to do the course in small chunks they can do, continuing from where they left off.
Quantity | Discount | Per Item Price |
---|---|---|
10-49 | 10% | £13.50 incl. VAT |
50-99 | 20% | £12.00 incl. VAT |
100-399 | 30% | £10.50 incl. VAT |
400-499 | 40% | £9.00 incl. VAT |
There are several ways in which you can begin a career in customer service. The first is to undertake a training course in order to obtain the relevant knowledge and skills that allow you to pursue a career. You can also take up a role in customer service while studying as this will enable you to get hands-on experience while learning at the same time.
One of the first things that you should do when you come across an angry customer is to ensure you remain calm. The customer might be irate but you should avoid getting irate with them while you should keep a calm tone that helps to ease their concerns. Then you should focus on listening to their issue and ensuring them that you understand and will seek out a solution.
An NVQ is not directly a degree but once you reach a certain NVQ level, it is the equivalent of an undergraduate degree. NVQ level 6 is the equivalent of an undergraduate degree while an NVQ level 7 is the equivalent of a master’s degree. However, an NVQ is a separate qualification on its own and is not considered a degree.
There are seven main steps associated with customer service, these include:
Every individual that works in customer service will do everything possible to perfect their skills. However, everyone will have some weaknesses although these should be looked on as strengths that need improving. One of the main issues is not being able to listen intently to customers although being unable to find a solution is also another issue that customer service representatives might face.
Customer service courses will vary but they all provide insight into what is required to become competent when delivering customer service. The courses will ensure that you can access the right qualifications across a range of areas which can include negotiation, handling complaints, sales skills and customer services skills. This will give you the ability to understand what customer service is, why it is important and how you can provide an exceptional level of customer service. It will help you to understand the importance of communication, adapting to certain situations and meeting the expectations of customers.
There are a number of different qualifications that can be obtained in order to pursue a career in customer service. As there is a wide range of skills required there are many different courses that you can take in order to enhance your skills. This can include qualifications that relate to sales skills, general customer service skills, handling complaints, negotiation skills and the negotiation process. All of these courses will enable you to improve your knowledge and skills, helping you to gain a greater understanding of customer service and what it entails.
You should be hired for a customer service role if you are someone who has shown that you have the right personality and skills for the role. Your personality should be calm and considerate while you should focus on being able to listen and understand. In terms of skills, you should have the ability to seek our solutions while keeping the client satisfied as you work hard to find a solution that solves their problem.
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